SHELL POINT RESIDENTS’ COUNCIL MEETING

MINUTES

REGULAR MEETING - SOCIAL CENTER

OCTOBER 7, 2009

ATTENDANCE BY COURT:

Arbor Earl Mallick

Cameo Russel Peters

Cellana Gwen Shidler, Alternate for Bob Foote Send - Minutes to Bob Foote

Coquina Gene Loughran

Eagles Preserve Jerry Ingalls

Harbor Court Joan Perry

Junonia Harriet Reece

King’s Crown No Representative

Lakewood Ed Mitchell

Lucina Warren Goodell

Macoma Pat Straup

Nautilus Mike Klein

Oakmont Bill Lanpher

Palm Acres Ted Rodgers

Parkwood Donald Miltner

Pavilion William Staples

Periwinkle Ken Reed, Alternate for Grayce Gore

Send Minutes to Grayce Gore

Rosemont Richard Maass

Royal Bonnet Carol Palermo

Sand Dollar Margaret Richmond

Sundial Chris Gooden

Tellidora Nancy McDowell

Turban Dick Rockstroh

CALL TO ORDER AND OPENING PRAYER

Chairman Rockstroh called the meeting to order at 8:45 a.m. and Harriet Reece gave the opening prayer.

ANNOUNCEMENTS

There were no announcements.

ROLL CALL OF COURT REPRESENTATIVES

The roll was called with those present listed above.

APPROVAL OF MINUTES OF SEPTEMBER 2, 2009, RESIDENTS’ COUNCIL MEETING AND APPROVAL OF AGENDA FOR TODAY

On motion duly made, seconded, and unanimously passed, the Minutes of September 2, 2009, were approved as submitted. The Proposed Agenda for the Residents’ Council for October 7, 2009, was distributed to each Court Representative present, and on motion duly made, seconded, and unanimously passed was approved.

STAFF REMARKS

PETER DYS

Mr. Dys was pleased to be back at the Residents’ Council Meeting, having been absent from the September meeting.

An update on two recent resignations was presented: Carol Clark was recruited to Shell Point services, both on the Board and on staff, approximately 10-12 years ago. She has served very well in such capacities. Being at a stage in her life where she wants to pursue additional areas in her career, and address some other challenges, she has made a decision to move forward. We wish her well in her new career. Dr. Hirchak and Mr. Minniear are looking at the best way to fill this position and utilize our staff, so there is no pull back in that process.

Regarding the vacancy created by Mr. Ficker’s action, no immediate action will be taken for that position. Mr. Dys will assume the direct responsibility for his current reports and as part of our effort to make sure we stay financially solvent and look at what is best for Shell Point in the future.

In light of what is happening with our economy, the following is an update regarding Shell Point’s Sales and Marketing activities: The first 4-6 months of the fiscal year specifically are important because they are through the summer months which are the lowest traffic period. It is a very concerned time for Shell Point as we watch what is happening statistically because if we do not make some of our objectives during that period, it will be very difficult to make them up during the latter part of the year.

Our Sales have kept pace, and even advanced beyond what we expected. Today we have 93% of all units at Shell Point occupied and generating revenue. That is a very achievable goal that we have hurdled. Next, 97.6% of all units have been sold. Many of these are in the process of closing. Twenty-four to twenty-eight units are in flux—waiting for homes to sell. We get calls now stating that potential residents are signing contracts and want their units to be ready to move into in 60 days. Interestingly, there are some units that are not available for individuals. That statistical level of occupancy is important to us and sets us ahead of where we anticipated being at this time of the year. As we pass the holidays and then experience the first quarter of next year, we will have a feel of what is going to happen with the economy and its impact on people. We are finding that some individuals are saying that they cannot wait any longer and have got to make this move. For us, that is a good sign.

Our Health Care operations are really stepping up and making a big difference to us during this operational period. Medicare occupancy in our Pavilion is substantially over budget and this represents a huge benefit to us from an income standpoint. Our assisted living facilities are staying full. Those are two critical components, and so far this fiscal year, we are meeting and exceeding our objectives.

In light of various recent media reports, there is attention given to a default by Erickson Corporation where they missed a $48,000,000 loan payment. They are abandoning some of their efforts to expand and maybe looking at bankruptcy. It is an indication of what is happening in the marketplace. However, while this may get national attention, Florida has one of the most restrictive conditions placed on retirement communities. Monies are set aside to protect the investments of residents in facilities such as Shell Point, and those monies may not be used unless the state approves it. That is a critical balancing point for those in retirement communities in the state of Florida, and this is monitored carefully. No person in a retirement community in the state of Florida has had to leave life care services because of any default that has occurred. It has been absorbed by another facility. There is a mechanism in the network set up so that this state has a strong regulatory system in place to protect the investments of residents. It also insures that in the case of a default, there is a system in place to salvage those individuals.

Mr. Dys stated that his absence from Residents’ Council Meetings was partly because he is serving on a task force made up of some residents of retirement communities, several CEO’s of management of retirement communities who are working with the State of Florida, Chapter 651, which is the government statute that governs these retirement communities. There has been an attempt made and an intent to re-do that law. That is going on right now for submission to the Legislature this year. There is a huge danger in this, but the effort cannot be stopped. The danger is that the State is looking for money so badly that any time you open a Bill it gives them the option to look at retirement communities. What comes back again is the danger of taxing Founders fees, taxing monthly maintenance fees, and taxing food and other costs that would have to be borne by you, the residents of the communities. There seems to be no way no stop this effort of revamping some aspects of that law. A few of us are spending a substantial amount of time trying to make sure we influence that Legislation and have cooperative feelings, at least, of what is put into the law so from a consumer and a provider standpoint we are one voice. It is a critical time as we watch the Legislation process. Our society will have to come to grips with this operation and its costs and it cannot continue to be everything for everybody without fiscal responsibility.

Mr. Dys then addressed the various questions raised at the Quarterly Meeting and correspondence that he has received regarding what is going to be done about the Medical Administration and Rehab areas. Those projects are not being ignored. We are getting close to getting some information and facts that will assist in helping make decisions. However, Shell Point will not make a decision to proceed until there are contributions in hand to do so. Nothing will be put at a financial risk. In the next week or two Mr. Dys will have information that will allow him to go a bit further with some announcements and/or some plans. It may be possible to seek a special meeting with members of the Residents’ Council to inform them and get their feedback before we go public with this.

Regarding the green flatbed parked in front of the Medical Center: Every Tuesday morning (as you might hear) the big generator that handles the Pavilion and Medical Center, runs as part of its normal testing. Yesterday, nearing the conclusion of the testing, there was a freeze plug that vibrated loose, spewing fluid. It took until today to get a replacement for the freeze plug. In the meantime, we have the obligation to see that we have the backup power to keep the sprinkler system and other key systems in the building functioning to meet the Fire Code requirement. Thus, we brought in the flatbed with the generator so that if it were needed, it would have kicked in until we have had the normal one fixed. Hopefully, it will be gone later today.

From this point forward, Peter will be the person to address operational questions together with Steve Minniear and others.

TIM FICKER.

“It is a little sad to be here with you today for the last time.”

The Farmers Market is being enjoyed by many. It appears to be a fun, festive event with a great deal of fellowship. The vendors are doing well. In response to a question raised at the last meeting, Shell Point has a “No solicitation” policy which prohibits solicitation by individuals, friends of staff, and family members of residents to come in and sell and raise money. Under the direction of Mary Franklin and Sandra Ashley, this project was put together and is considered an activity here at Shell Point and all those vendors were vetted and they have the proper vendor credentials. They have told me if other vendors want to become part of the Farmers Market, they can certainly apply and be considered. It seems the market has a good variety and is pretty full right now. We have not changed any policy. It is a concerted effort by our Resort Services to put this together, and it looks like a very popular activity and service.

Other projects at Shell Point: We have been trying to be very judicious in the use of our capital funds – capital improvements. This year we are being very cautious in our projects, considering the most important in the big scheme and in some cases projects that will cost less money. Most recently we finished the project in front of the church. That, over the years, has been a patchwork of problems including trip hazards, awkward walking situations, where to park or not park. We have now created a much cleaner, hazard free walking situation. Notice that the two outside lanes ramp up gradually to the sidewalk, reducing the “trip” hazard significantly and are compliant with ADA requirements. We also have improved traffic patterns and additional handicap parking.

Also, the Administration courtyard was leveled. Tree roots that were pushing up pavers were removed and now it is in good shape. The King’s Crown parking lot was long overdue for paving and that is now completed. Also, a variety of potholes and cracks have been repaired on the Island and at the Woodlands.

The Crystal Dining Room on the Island has re-opened to a new dining experience. There is now table service which offers more direct and intimate dining with better customer service. There is more variety in price and selections. The cost is usually less than the buffet price and there is more focus on quality of food and service. This also allows for better containment of food costs. The evening buffet continues for Wednesday and Friday; and the Sunday Brunch is available. They recently have added the Crystal Platter and will rotate menu items to add variety and identify favorites. The food is really great. Please give it a try.

Rob Boyd has been hired as a new Security Manager for Shell Point who started Monday. He will be in orientation and training until Friday, Oct 16th. Until that time, please contact Diane Morton regarding security matters. Mr. Boyd comes from Des Moines Iowa and was a member of the Police Department for 15 years and rose to Lieutenant. He participated as part of a community outreach program and in the 1980’s Sergeant Boyd was charged with establishing relations with the community. Mr. Boyd and his family moved to Florida 6-8 years ago and is a family man of strong faith. He has construction knowledge, customer service knowledge and is a wonderful guy. You will enjoy getting to know him. He will report to Scott Moore in Facilities and Operations. Scott has overseen Security previously in past positions and there is a lot of interaction between the maintenance, security, and engineering departments, especially during the second and third shifts. We count on Security to back us up and there is a lot of training that goes on between those Departments.

Mr. Ficker thanked Mary Franklin and her team in working with Human Resources in putting forth a number of activities for Shell Point employees, including Employee wellness and fitness classes, walking contests, the Biggest Loser contest, and also computer classes. There are quite a few activities developing to make this a rich place to work and to live. Happy employees make happy residents. These are many of the activities implemented to make this a rich place for residents to live.

Mr. Ficker stated that four and one-half years ago, he had the opportunity to join one of the FINEST retirement communities in this country. Shell Point offers more than almost any other of its kind. It has been a great growth experience. He has learned from the best team, from the best community, and from a wonderful group of residents and staff. This has been a phenomenal experience. Now, he hopes to take his experience to help another organization to help them grow and become one of the finest! “Thank you all for participating in my education!”

The Chair wished Mr. Ficker much success.

MARY FRANKLIN

Mary Franklin informed the Council of the Shell Point Retirement Community HOMECOMING to be celebrated November 16 – 20^th. Just to name a few, activities will include a Pep Rally, Spirit Days, Friendly Competitions, Crowning of Kings and Queens, a “School” Dance and a Community Parade and Picnic. All of the Courts are encouraged to get involved and prepare for this exciting Shell Point Community event. Create a cheer; get your Court Mascot; and complete attached form and submit to Mary Franklin by November 9^th. Details of the HOMECOMING can be found in the October Shell Point Life as well in the upcoming November Shell Point Life.

Mary solicited the support of all Shell Point Residents to fully support this event. Crowd participation is also expected from those who will be cheering on the participants involved in this spectacular event. Pockets of 20-30 chairs will be set up, together with tents, and water stations along the parade route. If residents need any supplies, check with Resort Services who will help you create your Mascot. Activity Coordinators of the King’s Crown, Arbor, and Pavilion have already started working on their participation in this event. Mary thanked the members of Council for their support.

STEVE MINNIEAR

Mr. Minniear distributed copies of the Morning Assurance Reports.

Steve mentioned that he is really pleased about Medicare, our census and how well we are doing. We are, for the first couple months, well ahead of our budget. In September our Medicare census was almost 60% ahead of what it had been over the past few years in September. Steve is very happy and very proud of the folks working in health care.

Steve wanted to remind everyone about the Shell Point Golf Outing scheduled for Friday, November 13^th. You can sign up on the web or through the Shell Point Golf facility. Proceeds will benefit the Rehab Center at the Pavilion.

The Florida Association of Homes and Services for the Aging started a new Leadership Academy this year. The association recognizes emerging leaders within our different organizations around the state and will train and teach them more about related services and future trends within our industry. Steve announced that we have three people from Shell Point who started in the first class in early October: Justin Schiff, Ted Benjamin, and Janine Hammond. The academy is being held in conjunction with the University of Florida. It is a really strong program, the first term of which ends in January. As a group, they are going to be working on one major project for us that look at some areas within Shell Point that we have identified as potential areas to be improved. They came back from their first two days at the academy really energized and very excited about the things they learned as they spent some time with a Life Coach. Each time they meet, they will have some good, strong opportunities to be together with other folks in the industry to do some networking and to learn from other facilities. They also have the opportunity to spend some time out of class getting to know their classmates. For the next session in the Spring, we hope to send at least two more to go to that academy. Pam Gehring’s Scholarship Fund helps us to send those people to that academy leadership program. We are pleased to remember Pam and the great love she had for learning.

Margie Pregent, Director of Nursing at the Pavilion, is a finalist for the Rose of Care Award sponsored by the local Chapter of Hadassah and there are 13 nurses who are up for the award. We will find out next week, at an evening of celebration, if Margie is the actual winner. If she were the winner, she will have the honor of being taken to Jerusalem for a mission meeting there with the local Hadassah group. It is really a wonderful opportunity and it is just so nice to see folks being recognized for the great care that they give. Hadassah is a Jewish women’s volunteer organization that was started in the early 1900’s with a charitable focus on Health Care. We are just really pleased that Margie is being recognized in that fashion and you may have seen the article in News-Press. We are hoping that next week we will be able to say, “Margie won!” Regardless of the outcome, we are still incredibly proud of her.

Update on the Flu situation:

H1N1 – the Swine Flu: We are still a bit in the dark about what the County plans to do. If you have seen the newspaper in the last 4-5 days, they are calling for volunteers and they are starting to note that they are going to have some sites where they plan to do mass inoculations. Dr. Hirchak may have mentioned this previously. We do not have final dates for those inoculations or how many people will be inoculated. We are trying to stay in contact with Dr. South of Lee County and we are working to see if there is the potential for us to possibly get some doses of that vaccine when he receives it from the Federal Government prior to actually doing those mass inoculations. It would be a surprise if that would actually happen. He will be obligated to inoculate the community first. That is what we are trying for—to stay ahead of that curve. The best bet is to watch the News-Press, local television and newspapers and to also find out where those inoculation sites will be. Watch for information from Shell Point. As soon as we know anything, we will let you know by Shell Point TV and every way we can.

There is no guarantee that there will be flu vaccines available for Health Care Workers. That was our hope, but there is no promise from Dr. South to provide us with flu vaccines for Health Care Workers. There will be mass inoculation sites in Lee County, but until we hear from Dr. South, we have no further information. Remember that there is a listing of who should be inoculated and people 65 years and above have specific medical qualifications they must meet before they are eligible for inoculation.

So many people are getting the Swine Flu and then it’s going into pneumonia. Get your pneumonia shot. It is best to contact your doctor to determine if you need to have a pneumonia shot. Remember the information Dr. Hirchak sent to all residents in regards to having a home flu kit – fluids, Tylenol, etc. Be prepared in case you do get the flu. Stay on top of what is being published on the www.CDC.gov website.

SEASONAL FLU: The vaccines for the Seasonal Flu have been as challenging to get as the H1N1 vaccine. We have received less than what we initially ordered. Joy stated she does not have any confidence that we will get all that we ordered. We have inoculated the folks in the Health Care Facilities and approximately 300 Shell Point employees. There is a small amount left in the Medical Center, actually less than 300 doses. The best way to make that available is to set up some specific appointment times. Shell Point will announce when the appointment times are going to be and ask that you call the Medical Center to make appointments.

Carol Palermo stated that Walgreen’s has been making the flu shots available. Take your Medicare card. It is best to call to determine when the Pharmacist is going to be giving the shots.

Get flu shots and pneumonia shots as soon as possible.

Mr. Minniear introduced Joanne Myers regarding Home Care Services at Shell Point.

JOANNE MEYERS, HOME HEALTH CARE MANAGER AT SHELL POINT

Joanne Meyers manages the day-today services of Home Care for residents at Shell Point. The Home Care office is located on the second floor of the Medical Center on the Island. Next year is its 10^th Anniversary. There are 55-60 staff members including CNA’s Home Health Aides, Nurses. You may call Home Care at 454-2242.

Nursing Tip of the Day: Hand Washing is very important. 85% of the germs can be eradicated with great hand washing using soap, water and friction.

Home Health Care at Shell Point includes custom care and assistance to residents. Folks are more comfortable at home and feel more in control. This includes Wellness. The services of the Home Care include shopping, laundry, meal preparation, and transportation to activities, daily reminders for taking medication, taking people to appointments and assisting at the end of life’s journey with Hospice. Companionship is important. Assuring the resident has groceries, getting them into a support group, encouraging residents to get out of their apartments and socialize are all services rendered by Home Care.

There are 70 Home Care organizations in Fort Myers. The Home Care program at Shell Point is unique and special. There is an initial $75 fee to sign up for Home Care. A Care Plan is set up and all the staff members follow the established Plan. There is a 2-hour minimum. The cost is $21.25 per hour Monday through Friday. The fee is $22.50 weekends. No money exchanges hands. This service is NOT a part of the Contract with Shell Point. The resident signs the time slip and a copy is left with the resident at the time of services. The charge is included in the resident’s monthly bill from Shell Point.

Joanne will send copies of the Home Care brochure to all Court Representatives for sharing.

Home Care offers services that Medicare DOES NOT COVER such as assistance with bathing/showering, meal planning and preparation and transportation. Shell Point Home Care is not Medicare. It is Custom Care. Shell Point Home Care did 86,000 hours here at Shell Point last year.

Mr. Minniear stated that Shell Point does have a bit of control of other home care folks who come into Shell Point. First, a parking sticker must be acquired. They must go through Shell Point’s Human Resource office and must provide certain information regarding their backgrounds, their qualifications to serve, and state the capacity in which they will serve. Shell Point cannot require them to pay the taxes they are required by law to pay. Each resident is required to furnish each provider a Form1099. There is some inference that a person who is using a service like that and not providing tax forms to that person could be held liable for the provider not filing their taxes.

REPORTS OF THE REPRESENTATIVES OF COURTS, KING’S CROWN, ARBOR AND PAVILION

William Staples submitted a copy of the Larsen Pavilion Resident Council Meeting, Notes from September 3, 2009.

One of the Pavilion goals for 2009 is to create awareness of the new “Larsen Pavilion”. After its completion, Sherry Brown’s comments were a good start on that; as a follow up to that Sherry has agreed to consider invitations from the various Courts to attend their Court meetings, answer their questions, and to extend her remarks regarding the Pavilion.

The Pavilion Auxiliary has been working to set up a special tour program of the facility by invitation only. The Court Representatives will be the first to be invited. You will have a tour guide who will meet with you in the Auxiliary Office speaking to you for a few minutes and then taking you on special tour of the Pavilion. You will then go back to the Office and ask you for your comments, thoughts, and suggestions. That should be open to many in the future. But we will go in groups of 5 or 6 so it will take a little while.

Reminder of the Pavilion Bakeless Bake Sale from October 1 – 15.

OLD BUSINESS

Several matters under Old Business were previously presented.

Richard Maass directed three items to the attention of Mr. Ficker.

1. Trees at the Tennis Court. What is the purpose of girding the trees: for removing trees that are not indigenous to Florida? There are brown trees that have all been girded by an axe.

Mr. Ficker stated he did not know, but would make an inquiry.

2. Mr. Maass asked for a Menu from the Crystal Dining Room and has reduced it and has posted it on his Court Bulletin Board. To increase business Mr. Maass suggested posting the Crystal Dining Room Menu on the Woodlands Bulletin Boards and posting the Palm Grill Menu on the Island Bulletin Boards.

Mr. Ficker stated that is a good idea and he will remind them of it.

3. Security. Mr. Maass inquired if a notice will be posted regarding the new position of Rob Boyd as Security Manager. A lot of residents might be associated with, or talking to, Mr. Boyd.

Mr. Ficker stated that this has not been done in the past, but would speak to Karen Anderson, Director of Human Resources.

NEW BUSINESS

2009 Employees Christmas Gift Fund Committee Report. Phyllis Ingalls reported that in April she made a reference to a letter sent to all residents to encourage them to sign up and authorize the Financial Department to take money and start a monthly account for the purpose of the Employees Christmas Fund. We now have 166 monthly accounts which help us to build a base and helps the residents to donate a little bit each month and by doing that, when the time comes you have given the amount you want.

In June of 2009 at a Quarterly Meeting, Dr. Dys gave this project a boost by encouraging residents to participate in this program. Again, at the next Quarterly Meeting there was another helpful plea by Dr. Dys to the residents to give generously to the Employees. The total of these two efforts increased the campaign contributions by $15,000. Please read the article in the October Shell Point Life which sets forth upcoming events regarding this project. In October residents will also receive a follow-up in their mailboxes, together with an envelope for their contributions. There will be a TV presentation in October. Also, there will be 60 second spots with employees of Shell Point. You will see some of your employees together with excerpts from letters from residents expressing gratification for services from the employees

Mrs. Ingalls will return in November and present a financial report.

Future Meetings of the Residents’ Council to be held at Woodlands.

On motion duly made, seconded and approved, it was determined that the November and December 2009 Meetings of the Residents’ Council will continue to be held at the Social Center on the Island, commencing at 8:45 o’clock a.m.

NEXT MEETING DATE

The next meeting of Shell Point Residents’ Council will be held Wednesday, November 4, 2009 at 8:45 a.m. at the Social Center on the Island.

CLOSING PRAYER AND ADJOURNMENT

The closing prayer was given by Ted Rodgers; the meeting was adjourned at 10:20 a.m.

Respectfully submitted,

Linda Nickerson, Recording Secretary

Attachment:

Larsen Pavilion Resident Council Meeting – September 3, 2009