SHELL POINT RESIDENTS’ COUNCIL MEETING
Regular Meeting – Social Center
Minutes – February 2, 2011
Employee Christmas Gift Committee 2011 (PDF)ATTENDANCE BY COURT:
Arbor Ken Masters
Cameo Russel Peters
Cellana Gerry Wilson
Coquina John Bendall
Eagles Preserve Jerry Ingalls
Harbor Court Joan Perry
Junonia John Gill
King’s Crown Jean Field
Lakewood Bobbie Phillips
Lucina Tom Timothy
Macoma Pat Straup
Nautilus Mike Klein
Oakmont Bill Lanpher
Palm Acres Ted Rodgers
Parkwood Carol Ann Ormes
Pavilion Mary Fountain
Periwinkle Grayce Gore
Rosemont Janet Medina
Royal Bonnet Sylvia Chamberlin
Sand Dollar Harold Waldron
Sundial Lowell Schulz
Tellidora Megs Singer – Minutes to Norm Arnold
Turban John Schulke
CALL TO ORDER AND OPENING PRAYER
Chairman Lanpher called the meeting to order at 8:45 a.m. and introduced Chaplain Gerry Palmquist who offered the opening prayer.
ANNOUNCEMENTS AND CHAIR REMARKS
There were no announcements or Chair remarks at this time.
ROLL CALL OF COURT REPRESENTATIVES
The roll was called with those present listed above.
APPROVAL OF MINUTES OF JANUARY 5, 2011, RESIDENTS’ COUNCIL REGULAR MEETING AND APPROVAL OF AGENDA FOR TODAY
On motion duly made, seconded, and unanimously passed, the Minutes of the Regular Meeting of Shell Point Residents’ Council of January 5, 2011, were approved as submitted.
The Proposed Agenda for the Residents’ Council Meeting for February 2, 2011, was distributed to each Court Representative, and on motion duly made, seconded, and unanimously passed was approved.
STAFF REMARKS
PETER DYS
Mr. Dys reported on Sales & Marketing: January 2011 was a great month – there were 10 sales which is excellent. The occupancy percentage drawing fees is 93.2%; units sold are 98.4%; there are 20 unsold units. The Sales Team is active and our product is viable and attractive.
Once again, Mr. Dys thanked the residents for their benevolence relative to the January 14, 2011, Celebration at the Pavilion Administration and Rehab units, resulting in the speed with which the facility was completed and for making the vision a reality. There have been many comments regarding rave reviews and gratification for this facility. All permits are done! The completed portions are currently in use.
Reporting on the paving process relative to the area north of the Security Gate and up to the Administration Circle, Mr. Dys reported that area will be resurfaced next Monday – Wednesday. Upon completion of this aspect of the project, all work related to the Pavilion will have been completed. All work will be performed between 8 PM and 7 AM to disrupt the residents of Shell Point as little as possible.
Invitations have been sent to all Court Representatives to attend the CMAF Board of Directors’ dinner on February 17, 2011.
The Board of Directors will be attending the Quarterly Meeting to be held February 18, 2011, in the Village Church, at which time the Board members will be introduced as well as the new Chairman of the Board. Mr. Dys encouraged all residents to attend this meeting.
STEVE MINNIEAR
Mr. Minniear distributed copies of the Morning Assurance Reports.
Census Report: The Pavilion presently has 190 occupants. There are currently 38 Medicare patients. The Arbor has 125 occupants. King’s Crown currently has 117 occupants.
Mr. Minniear reiterated the heartfelt thanks given by Mr. Dys for the benevolence of the Shell Point residents in making this vision of the Rehabilitation Center and Administration Building become a reality. In the past, approximately 12-15 patients could be in Rehabilitation department receiving therapy. On opening day in the new center, up to 30 residents were receiving treatments at one time. Mr. Minniear also thanked the members of the Pavilion Auxiliary for their time and gifts during the many years of renovation.
A Breakfast Tea and Tour will be held at the Arbor on February 16, 2011. Court Representatives as well as residents are encouraged to call 225-2921 for a reservation for this informative event relative to Assisted Living at Shell Point.
On February 3, 2011, from 3 PM to 7 PM there will be at Open House at the Rehab Center for referral sources such as local physicians, discharge planners, home health care groups, and the like. There will also be a special tour of the Second Floor for the Oakmont residents on Friday, February 4, 2011, recognizing their special donation for the Memory Care Terrace which is really very beautiful. Thereafter, this unit will be open for resident use.
Of general information, Mr. Minniear stated that the Pavilion Administration staff has been moving to their new offices and the front entrance should be open soon. Notices will be given to Shell Point Television and other media when the front doors to the Medical Center return to being locked at 7 PM at night for security purposes for the Medical Center as well as the Pharmacy.
Responding to an inquiry, Mr. Minniear stated he will look into the matter of diabetic supplies being provided in the Shell Point Pharmacy.
RITA SOUTHERN
Mr. Dys introduced Rita Southern, Director of Assisted Living and Resident Support Services, who has served Shell Point so well for 25 years. “Mrs. Southern has served in multiple capacities with great passion, expertise, and commitment to Shell Point residents of King’s Crown, the Arbor, as well as all others. There are few facilities that have as many assisted living units as we have and it is a complex operation. There are many issues and expectations that are present and Rita keeps our facilities beautiful as well as keeping our residents happy”.
Mrs. Southern reviewed the role of the Case Management Staff. They handle a very wide array of issues that come up during the course of their day. Rita referenced two important documents that are in Section 6 of the Handbook for Court Representatives entitled “Resident Support Services/Council Representative Orientation” and “Case Manager Court Assignments”. It is very important that each Court Representative knows the Case the Manager for his/her Court. Any Court Representative who does not have a copy of this list may request a copy from Joyce Heckber.
When Case Management was initially looked at many years ago, it was important to have a source of referral and information for Shell Point residents. The aging process poses a number of different types of challenges for each resident and those who live in each Court as they face various issues in the normal aging process: failing health, failing health of a spouse, death of a spouse, relocation or need for additional services along the continuum of care, questions on whom to go to or how to access services here at Shell Point.
The Case Managers go into individual apartments when new residents move in and orient them to what services are available. The principle behind the Case Management structure is that the same Case Manager is assigned to a specific building and will stay with that building for the duration. As the Case Manager meets and orients those new residents, it is the same face that they would look for if they need support and assistance along the way. Case Managers track hospitalization, monitor discharge planning from the hospital to the Pavilion and are involved in facilitating a return to the individual’s apartment. They also facilitate relocation to assisted living. They do all of that very well; they also prioritize. The Case Managers also rely on the eyes and ears of the Court Representatives who are looked upon as an extension of the Case Management staff. The Court Representative should observe events and opportunities for support and then report those opportunities to the Case Managers whose job it is to get involved and trigger any other services that might need to be referred to.
Case Managers are not in-depth counselors. They are not equipped to provide behavioral health support. That is why we have an amazing Behavioral Health Department. If there are residents having mental health issues, depression, adjustment issues coming to Shell Point – any of those types of mental health issues, we very quickly access our Behavioral Health Department and our medical services.
When you work with and get to know your Case Managers, it is hopeful you will appreciate in that relationship the need for CONFIDENTIALITY. The Case Managers have a great deal of information and one of the most important aspects of their job is that they must respect each resident’s right to privacy.
As long as a resident has the capacity to make decisions, then the resident has the right to risk his/her own personal health, including making a decision that might not be appealing to others. What they don’t have the right to do is to risk another’s health. That is the fine line that the Case Managers consider in determining if the resident does have the capacity to make decisions. The Behavioral staff and medical staff are heavily relied upon in this regard. It is the Case Manager’s job is to convince them to understand the benefits of the types of support we can put in place. We love to be preventative rather than reactive and try to establish a relationship that is one of support, care and respect for a person’s ability to make decisions for himself/herself.
Case Managers are also responsible and act as “Pet Police”. Mrs. Southern was a great advocate of allowing pets at Shell Point. They follow up on complaints registered by residents regarding pet problems. Court Representatives are asked that when a complaint is made, as much detailed information as possible is given. It is recognized that neighbors want to preserve relationships. When addressing a complaint with a resident, we do not give names of anyone involved in reporting the incident. We deal with those complaints very generically, very non-specific in terms of where the complaint came from. A lot of times we find with a complaint about a pet that the resident is aging and having difficulty in caring for the pet as well as for themselves. It is a natural connection for Case Managers to be a part of the investigation.
Case Managers play a very important role in transitioning throughout the community. That includes moving residents to assisted living, clearing out apartments after death, working with family members, following up in clearing out apartment. They stay in communication with family members; make the bereavement calls; facilitate support groups such as Parkinson, vision and hearing, and mobility support groups. The Case Managers are very adept at helping folks learn how to adapt to new situations. They do an amazing job.
All Court Representatives are encouraged to call and meet with their respective Case Managers. We are working diligently to educate, re-educate, and inform our Shell Point residents about Assisted Living. If you have not attended any of the Tea and Tours that have been hosted, Court Representatives are encouraged to avail themselves of the opportunity and encourage folks in your Court to attend.
General questions were presented to Mrs. Southern:
“Sometimes residents are moving from a facility with no Court Representative knowing the circumstances. In such instances, information about the move is given out only after the move has been made.”
Answer: Prior to such move, only the resident has the right to share the information with others. This again falls into the category of the resident’s right to privacy. Court Representatives are encouraged to call the Case Manager. There is a balance between the Case Manager and the Court Representative. Small amounts of information may be shared with the expectation the Court Representative will value that resident’s privacy. It has been left to the individual to disseminate private information about relocation. The notice that the person has moved is posted after the fact.
“King’s Crown and the Arbor have no case manager.”
Answer: Those facilities are more staff intensive, having resident relations representatives. The Case Managers do not leave behind those residents in the Assisted Living facilities, but instead focus their attention on folks in independent living. If they are needed, they are called back in on a case in Assisted Living. The person who moved you in is still your Case Manager.
“When a recommendation to a Case Manager is made, it would be nice to know that someone has gone to see them.”
Answer: Because of the Case Manager’s case load and the time they are spending going from apartment to apartment, their time can be limited to report back. Mrs. Southern will contact the Case Managers and ask them to be a bit more diligent in following up once a Court Representative makes that phone call.
REPORTS OF THE REPRESENTATIVES OF COURTS, KING’S CROWN, ARBOR, AND PAVILION
Mary Fountain submitted a copy of the Larsen Pavilion Resident Council Meeting, Notes from January 6, 2011, a copy of which is attached to these Minutes.
OLD BUSINESS
Century Link status: Mr. Dys stated that as a follow up to last month’s presentation, Century Link is following through on all issues that have been addressed in order to keep the Contract alive. If they fail, they are still under notice of termination of the Contract. Century Link is continuing to go forward and we are seeing progress being made.
2011 Employee Christmas Gift Fund date adjustment, December 2. On motion duly made, seconded, and unanimously passed the 2011 Employee Christmas Gift Fund campaign shall be extended through December 2, 2011.
Report of Christmas Gift Committee membership – The follow 2011 Christmas Gift Committee members were announced: Richard Rockstroh (Turban) Chairman; Nita DeWees (Sand Dollar), Bill Staples (Lakewood), and Jean Webber (Eagles Preserve).
Report of Election and Procedures Review Committee – Mr. Jerry Ingalls reported that his committee has not as yet met. The committee is collecting information which will be reviewed during the next month and a half. It is anticipated that at the April meeting of Council, a proposal will presented for any recommended changes. The goal is to wrap up this process so that the next round of elections for Court Representatives will utilize the process revisions which will have been made and approved. Mr. Ingalls asked that the comments keep coming. It is expected that by the April meeting the proposal will be completed.
Lowell Schulz initially presented this project and stated he would like to be a part of the Committee. Mr. Ingalls welcomed Mr. Schulz to the Committee and stated that he appreciated Mr. Schulz’s help.
2011 United Way Fund Goal - The Chair announced that as of February 1, 2011, the amount of $48,681 towards our goal of $50,000 has been attained. Since the Fund continues through February, it is anticipated that the $50,000 goal will be exceeded. Please encourage others to participate in the United Way Fund Drive.
NEW BUSINESS
There was no New Business to come before Council.
SUGGESTIONS FOR THE GOOD OF SHELL POINT
1. One of the Council members asked who is allowed to park in the new parking lot by the church. Mr. Dys stated that at the present time, the new parking lot across from the Larsen Pavilion is for staff, patients, and visitors to the Pavilion and Medical Center. Employees, however, are encouraged to park in other locations. Future changes may occur when use patterns are established.
2. Regarding a suggestion that Shell Point consider an adult day care program with the renovation of Country Inn, Mr. Dys stated that such a program has been looked at as multiple uses for that facility have been considered. We are presently working on the issues and with day care the issues are licensure, amount of space, and cost. That is an ever present debate. This is something that is not being ignored and is being looked at as part of the overall planning.
3. Several residents of Palm Acres have requested a designated pick-up and drop-off location for the Shell Point transportation system. It is often difficult to find a parking space for large groups that attend events in the Woodlands. Management will review and respond.
4. A Parkwood resident having difficulty attending monthly Resident Council Meetings at the Social Center stated that there was a lack of handicap parking and associated sidewalk ramps. In addition, there is a sidewalk slope at entrance, small door opening and lack of wheelchair accessible restrooms. This resident inquired whether some accommodation could be made such as televising or implementing a change of venue for the Council meetings and suggested that likely candidates for venue are the Village Church or Grand Cypress Room.
· Mr. Dys addressed the issue of accessibility and stated that it is a situation open for discussion by the Council. The building as renovated and constructed presently meets all ADA compliance requirements. If it is again renovated, other than cosmetic, it must meet a new set of ADA requirements. Council should keep in mind regarding location and elements that go with that, the scope of disabilities or problems that some of our residents have. Our experience has been that the solution of one creates a problem to another. That does not mean that one is more or less important, it just means that there are varieties of access problems for some of our residents wherever we meet.
· There were several comments regarding televising the Council meetings in concern for residents who cannot physically attend the Council meetings. If Shell Point has the equipment available for televising, it would be a good idea. It becomes a cost and a programming issue. Mr. Dys will take this matter to the staff and ask what the scope of the problems would be associated with doing that.
· Mr. Lanpher stated that the matter before Council is the feasibility for the relocation of the meeting for the entire time of one year and is open for discussion. Previously we made available the relocation or visit of this Council to the Grand Cypress Room twice this year. Six of the 22 Council members (a bit more than 25%) are from Woodlands or Eagles Preserve and the Arbor. The number of residents who live in those communities is slightly under 25%. Technically, two and one-half meetings should be held elsewhere. If the Council wishes, we will add a third meeting which would exceed the 25%. The location of the meetings stands within the concerns and decisions and choices of this Residents’ Council.
· It was suggested that a committee be appointed to study the matter and present a recommendation in a couple months. Mr. Dys will report back at the March 2, 2011 meeting regarding issues of cost and the possibilities of the television staff proceeding.
· It was pointed out by a Council Representative that there are many empty chairs in the meetings for the residents and wondered why more people didn’t attend. Court representatives generally present the information to their Court’s residents prior to the distribution of the Minutes and it is a wonderful social function.
· Since so many live on the Island it would prove a parking problem when the Council meetings were held in the Grand Cypress Room at the Woodlands. There is more difficulty for some residents to travel to the Woodlands.
· It is more difficult to get into the Village Church Auditorium than into the Social Center. The distance that must be covered is longer for walking. Consider where the Residents’ Council meeting would be in the Village Church. It seats 1000 people; chairs would have to be moved.
· The area where Council presently meets can be expanded when the doors are opened.
We will delay further discussion until Mr. Dys reports next month.
REMINDER: NEXT MEETING DATES FOR SHELL POINT RESIDENTS’ COUNCIL
The next Regular Meeting of the Shell Point Residents’ Council will be
held Wednesday, March 2, 2011, at 8:45 a.m. at the Social Center on the Island.
Following is the Residents’ Council Regular Meeting Schedule for 2011*:
March 2 Social Center Island
April 6 Grand Cypress Room Woodlands
May 4 Social Center Island
June 1 Social Center Island
Summer Break
September 7 Social Center Island
October 5 Grand Cypress Room Woodlands
November 2 Social Center Island
December 7 Social Center Island
*ALL MEETINGS START AT 8:45 AM – INCLUDING THE WOODLANDS MEETINGS.
CLOSING PRAYER AND ADJOURNMENT
The Closing prayer was given by Chaplain Palmquist.
The meeting was adjourned at 9:55 a.m.
Respectfully submitted
Linda Nickerson, Recording Secretary
Attachments: Larsen Pavilion Resident Council Meeting – January 6, 2011
2011 Employee Christmas Gift Committee – Dick Rockstroh