CALL TO ORDER AND OPENING PRAYER

Chairman Rockstroh called the meeting to order at 8:45 a.m. and Russel Peters gave the opening prayer.

ANNOUNCEMENTS

The Chair announced the following:

Library Fund Drive: The Shell Point Library thanked all the contributors who supported the Annual Library Fund. A total of $23,500 was received.

ROLL CALL OF COURT REPRESENTATIVES

The roll was called with those present listed above.

APPROVAL OF MINUTES OF MARCH 4, 2009, RESIDENTS’ COUNCIL MEETING AND APPROVAL OF AGENDA FOR TODAY

On motion duly made, seconded, and unanimously passed, the Minutes of March 4, 2009, were approved as submitted. The Proposed Agenda for the Residents’ Council for April 1, 2009, was distributed to each Court Representative present, and on motion duly made, seconded, and unanimously passed was approved.

STAFF REMARKS

TIM LOCHRIDGE

Shell Point On-Site Banking Facility

FineMark National Bank & Trust and Shell Point have reached an agreement in principal to provide on-site banking services for Shell Point residents. Mr. Lochridge introduced FineMark representatives Joseph R. Catti, President and CEO; Susan S. Chicone, Relationship Banker; and Richard E. Riley, Executive Vice President. There are 30 employees at FineMark with significant banking experience.

Services to be provided by FineMark Bank will include, but not be limited to: 5-days per week banking service; ATM on premises; significant renovations to the facility. Bank of America has received notice to vacate the premises by July at which time a 3-months’ renovation plan will commence. During the period of renovation a temporary office of FineMark will be open in the space immediately to the left of the present bank. There will be banking services offered during the renovation period; no one will be without banking services.

Mr. Catti stated that FineMark feels very privileged to appear at Shell Point today and to be able to provide banking, trust, and investment services in the future. He introduced Susan Chicone who will be the Shell Point Bank Manager, and Dick Riley. Principles of FineMark include integrity, quality, and deep relationships with clients; giving back to the community, and always doing what is right. It is an honor to have been chosen by Shell Point. The goal is to provide residents of Shell Point with uninterrupted service as the transition takes place. There will be no increase in costs for safe deposit boxes. It is unknown at this time if Bank of America will sell its safe deposit boxes to FineMark or if FineMark will have to purchase new ones.

FineMark was founded and received its Charter in November 2006. It opened its offices in February 2007. Corporate headquarters are situated at Riverwalk. FineMark has grown dramatically over the past two years, recently celebrating its second birthday. A full complement of services is offered including all banking services, safe deposit boxes, lending, and full service Trust Department. Mr. Catti stated that from a financial standpoint, FineMark, an incredibly healthy bank, has assets of $155 million, being $95 million in loans; $45 million in an investment bond portfolio; and cash and fixed assets, including two buildings. Deposits total $105 million and just under $30 million in capital. FineMark has no non-performing loans. Officers of FineMark have all been in the community a long time and originally worked together at Northern Trust before becoming involved with FineMark. From a capital standpoint, it has five times the minimum regulatory capital ratios which make for a really strong bank. The Trust side business manages over $200 million in assets.

Susan Chicone, who will be the Shell Point Branch Manager, is very excited about this project. She grew up on Sanibel and probably knows a lot of the people who live at Shell Point. FineMark will provide Shell Point residents with uninterrupted service and its goal is to fulfill all the needs of the Shell Point residents.

During a questions and answer period, the following information was provided: FineMark has two offices and Shell Point will be the third. They are currently looking at opening offices outside the state of Florida: California and New York. The stock of FineMark is privately held by 105 shareholders. When the stock was sold in November 2006, $36 million was raised in capital.

ATM and debit cards will be provided which can be used at the Shell Point facility and at all Publix grocery stores at no charge. All on-line banking services as well as direct deposit services will be available. During the transition from one bank to another, FineMark will be available to help each resident whether by making house calls, in-bank assistance, or meeting with groups. Ms. Chicone will work with each resident to make the transition. Setting up the on-line banking transition is easier if done in the resident’s home. FineMark’s goal is to make sure residents have uninterrupted service when Bank of America leaves in July. Representatives of FineMark and Shell Point are currently in the process of figuring out all details. It is recommended that residents do not remove items from safe deposit boxes at this time.

Notice of this change may be disseminated as of today. Shell Point will send out information to all residents. FineMark will develop a plan and appropriate action for residents who travel North during the summer months. Residents were invited to visit FineMark’s website at www.finemarkbank.com.

FineMark has a correspondent bank, Silverton, which issues credit cards in the name, and on behalf of FineMark. Accounts are FDIC insured up to $250,000; CDARS provides insured deposits of up to $50 million.

BOB SOUTHERN

Hurricane Procedures

Mr. Southern addressed the matter of Hurricane Procedures at Shell Point. Shell Point is still considered to be in a high cycle of hurricane potential and it is necessary to prepare for that situation. Mr. Southern requested the assistance of the Residents’ Council in the enormous task of surveying all of Shell Point residents to determine their intentions regarding remaining in the Shell Point hurricane facility or utilizing other pre-arranged accommodations. This information is invaluable in determining the necessary space, the amount of supplies, how many people and pets are coming to the Shell Point Shelter and how many people have special needs.

Mr. Southern distributed his business cards together with special forms which have preprinted names and addresses of residents. If there are any problems and/or issues with the forms, please feel free to contact Mr. Southern. Residents are requested to submit additional information to make this project easier. Copies of blank forms were distributed to include incoming and/or outgoing residents.. Special Needs forms were also distributed with the request to have residents with special needs complete this form and return it to the Court Representative for submission to the Medical Center. This information will insure adequate accommodations for those residents with special needs. All other forms should be returned to Mr. Southern who will gather the details. He will be working directly with the Pavilion. It is requested that all completed forms be returned by April 15, 2009.

Every resident who has a contract with Shell Point, no matter where they live, are entitled to come to the Shell Point Hurricane facility. Court Representatives may obtain information regarding off-campus residents from Mackenzie Boren at 454-2299.

Mr. Southern will host the Annual Resident Hurricane Seminar at the Village Church on April 30, 2009. Consulting meteorologist to Shell Point will be in attendance to give his annual report. Mr. Southern has asked Lynne Schneider, Scott Moore, and Joy Darnell to be in attendance. Lynn Schneider will present her video taken after Hurricane Charlie. At the Seminar, samples of the chair, bag, hurricane kit, and pet carriers will be on display, together with available pertinent literature. Everyone is encouraged to attend. Copies of informative literature will also be available at both Service Desks. The seminar will be taped and presented on Shell Point T.V.

TIM FICKER

Hurricane Procedures

Mr. Ficker offered the following comments and reminders regarding changes in Hurricane procedures:

No waivers will be provided for those residents who would choose to stay in their apartments during an evacuation. There are TWO choices: (1) come into Shell Point Shelter; or (2) leave the property at the appropriate time. There will be no arguments, discussions, or entertainment of reasons for staying in apartments. The Policy is if you stay on campus for a hurricane, you will come into the Shelter if they call for an evacuation which has only occurred on one occasion – Charlie. There are too many problems and liabilities in dealing with residents who want to stay in their apartments. The safest place during a hurricane is in the Hurricane Shelter. In the event a Court Representative is aware of a resident who plans to refuse to move out of his apartment, contact Tim Ficker.

In the past, guests and pets of the Country Inn and Suites were welcomed into the Shell Point Hurricane Center. Because of the increase of residents, it is no longer feasible to do so. All guests of the Country Inn and Suites will follow the County Evacuation Procedures.

Country Inn and Suites

Mr. Ficker presented the following update regarding the Country Inn and Suites which has been in business for seven years. Not being hotel experts, and after a hard look at the situation, Shell Point has engaged a contract management company, Boykin Management Group which has many years of experience in hotel management. As of March 1, Boykin has come in to oversee the management of Country Inn and Suites and has also managed other Country Inn and Suites facilities in the past. Boykin is the owner and management group of the Pink Shell Resort on Fort Myers Beach. There will be no change in the name of Country Inn and Suites and Carlson which is the brand owner of the hotel is supportive of this move. Boykin has a very high quality and well respected operation locally which made it the top contender of three other companies. They have been in our hotel on a daily basis since March 1, overseeing operations and have already made a number of improvements.

Guests of Shell Point residents still get the 15% discount. One item Shell Point is looking at is to possibly increase that discount. Boykin is very interested in promoting further involvement with Shell Point residents, guests, and family members.

Shell Point Guest House

As of May 1, 2009, the first floor of the Guest House will be closed to hotel services. The upper floor will remain intact as guest rooms. This will impact guests during season. At times it is less expensive to book a room at the Country Inn and Suites which has more amenities and services. There are 112 units at Country Inn and Suites, and in the off season occupancy can drop drown to 25%, while in season, 95-100% occupancy is common.

STEVE MINNIEAR

Mr. Minniear distributed copies of the Morning Assurance Reports. Update on census: Health Care Units – King’s Crown has 117 units occupied; Arbor has 128 units occupied. This represents 98% occupancy in assisted living units. In the Skilled Nursing Facility 176 units are occupied, of which 37 are Medicare. Commenting on the importance of Medicare, comparing January through March 2009 with the same period in 2007 and 2008, we are 60% to 80% ahead of the Medicare census. Our 5 Star rating has done wonders for us and we are appreciative of that. We continue to be scheduled with Shell Point residents who are anticipating procedures through April at the Skilled Nursing Facility so we will continued to be well occupied.

The Pavilion had its Annual Survey and did very well. There were eight minor deficiencies. One deficiency occurred when one of the surveyors was on an elevator when the nudge feature occurred. This occurs when the door closes and hits something and then the door reopens. The surveyor did not feel this should occur in a nursing home facility. There is no law or regulation regarding this feature, but the surveyor wants to try to get a law passed. The “nudge feature” was de-activated. That was one deficiency.

At one time, there were ten surveyors in the building: 7 from the State; 1 from Life Safety Code; and 2 from the Fire Department. There will be no problem in maintaining our 5 Star Rating. Based on the survey, there were no care issues noted. Correction of these identified areas was developed in the Plan of Correction and will be monitored and reviewed on a monthly basis by the Pavilion Quality Assurance Committee, to assure compliance.

The schedule for King’s Crown Open Houses for April 24 and 25, 2009 appear in the April issue of Shell Point Life. The facility is so different since the renovations. The Atrium is now the Grand Salon. All residents are encouraged to attend.

SCOTT MOORE

E-Call System

Mr. Moore presented diagrams regarding the E-Call System voltage system and explained operational procedures. This system is located in the Pavilion and the care station in the Arbor. The annunciator panel, which is the brain, diagnoses everything in the E-Call system. It is the same regulation as in the nurse-call system in a hospital. Our system is addressable and is self-monitoring. It knows everything that is happening. It is manned 24 hours. It sends a constant signal out of 10.5 volts which travels through the system at all times under normal operations. If nothing has happened, 10.5 volts goes to each of the e-call stations, passes through, comes around and goes back to that panel. It understands that as long as it is receiving 10.5 volts, nothing is out of the normal.

In the situation where 10.5 volts go out, someone pulls the cord, it immediately goes to 8.5 volts and that box sends 8.5 volts back. The annunciator panel says 8.5 volts is coming from a specific unit, the cord has been pulled, it goes into alarm, and there is audio and visual at the alarm panel. Someone pulled a cord at that unit and the person monitoring the station reacts. The difference in volts alerts the alarm panel to the situation.

In the event a wire is cut, if 10.5 volts are sent out, NO volts will come back. An alarm is sent out and everything that cannot send its voltage back goes into alarm to indicate trouble. The person monitoring the station knows that and looks for that trouble.

If lightning strikes and knocks out the power to the system, there are 24 hours of battery back up, but the whole panel goes into alarm when it loses its primary power. You are still being monitored for 24 hours and there are 24 hours available to see what happened to the power. The system by nature is independently addressable. It is UL Laboratory tested. It is the same system that handles the pendants. You are sending a constant signal back, if that signal does not arrive at the panel it goes into alarm – if you pushed it, it triggers that voltage to indicate it has been pushed.

Discussion ensued with regard to switch systems that do not work correctly. Some residents do independent testing of their systems. Mr. Moore will check into these matters. Mr. Minniear indicated he would also check on this. Pulling the cord will indicate to the person manning the call center that a call has been made; security is sent to the apartment. Security is a backup to check the resident. If the system reads “trouble”, Security might be the first to arrive because that might indicate a cut wire or something similar. If the system indicates the “pull cord” has been pulled, Health Care is first, with Security second. The normal first responder will be someone from the Medical Center.

Residents having questions about the functionality of their systems please call 454-2190. If it is a real medical emergency call 9ll first, then pull the cord.

The red light blinking is a courtesy reminder to those on the Morning Assurance Program to do their procedure. If the red light is blinking and you are NOT on Morning Assurance, just ignore it. The System is quite reliable; any failure can be quickly detected and addressed. Pushing the button is a verbal communication. Pull the cord for assistance.

Direct TV

There are currently 23 residents interested in and are in the process of receiving Direct TV: 4 Garden Apartments, 2 Assisted Living, 6 Eagles Preserve, 3 Harbor Court, 1 Mid-rise, and 7 at the Woodlands. There have been several challenges, but all has gone pretty smoothly. There will be one dish per building. In the event of Hurricane threat, the dishes will be secured. Hurricane televisions with antennae will not work under the new digital system.

REPORTS OF THE REPRESENTATIVES OF COURTS, KING’S CROWN, ARBOR AND PAVILION

William Staples submitted a copy of the Larsen Pavilion Resident Council Meeting, Notes from March 5, 1009

OLD BUSINESS

Matters under Old Business were previously presented.

NEW BUSINESS

2009 Employees’ Christmas Gift Fund Committee Report

Phyllis Ingalls reported that her committee had its first meeting in March and divided the duties into three parcels: Herb Wilcox – Finance, responsible for reports and information regarding funds and how the campaign is going; Jane Hoden and Phyllis Ingalls – Marketing – Publicity; Judy Brock – Time line, distribution, and coordinator. Shell Point TV, Shell Point Life, Assisted Living newsletters, some direct mailings and Shell Point net will be used to promote the Fund.

The logo for this year will be a gold star. Several will be sent to residents. When employees do something really special, put the GOLD STAR on their jackets to be your SHINING STAR for that day. It is a reminder of the program. Early contributions are being encouraged in order to get as much money committed to indicate the progress. In one week, they have shown 43% increase of new monthly accounts—29 new accounts in one week!! New accounts are coming in every day and that is good. Next meeting of the Committee will be April 7th. Look for first TV spot on April 7th.

SUGGESTIONS FOR THE GOOD OF SHELL POINT

Protective Enclosure

Request to consider construction of a protective enclosure over the bench located near the Village Church. As residents await the arrival of the bus, protection from adverse elements would be given. A copy of this request was delivered to Mr. Ficker.

Security and Safety Factors - Golf Carts, Bicycles

Request to have “Yield to Pedestrian” signs throughout the Campus. There are a number of dangerous intersections and several residents have encountered near accidents as a result of staff and resident vehicles speeding. Near accidents happen frequently in various areas. It was recommended that “Protection Policies” be created for pedestrians. A copy of this recommendation was delivered to Mr. Ficker.

Mr. Minniear stated he saw an incident where an 8 year old child was driving a golf cart and hit the curb. This is inappropriate and all residents should be reminded that under no circumstances shall youngsters be driving golf carts on Campus. Please DO NOT allow grandchildren to drive golf carts.

Survey Regarding Ramps for Scooters

Request that a survey be performed regarding ramps for Scooters throughout the Island. A written request will be delivered to the Recording Secretary.

NEXT MEETING DATE

The next meeting of Shell Point Residents’ Council will be held Wednesday, May 6, 2009, at 8:45 a.m. in the Social Center on the Island.

CLOSING PRAYER AND ADJOURNMENT

The closing prayer was given by Russel Peters; the meeting was adjourned at 10:20 a.m.

Respectfully submitted,



Linda Nickerson, Recording Secretary

Attachment: Larsen Pavilion Resident Council Meeting - March 5, 2009