SHELL POINT RESIDENTS’ COUNCIL MEETING

Regular Meeting - Social Center

December 2, 2009

Attachments:
Christmas Fund Report
Old Proposals
Pavilion Minutes

ATTENDANCE BY COURT:

Arbor Earl Mallick

Cameo Russel Peters

Cellana Gwen Shidler Alternate for Bob Foote

Minutes to Bob Foote

Coquina Gene Loughran

Eagles Preserve Jerry Ingalls

Harbor Court Joan Perry

Junonia Harriet Reece

King’s Crown Sidney Hansen

Lakewood Susan Nelson for Ed Mitchell

Send Minutes to Ed Mitchell

Lucina Warren Goodell

Macoma Elmer Taylor for Pat Straup

Send Minutes to Pat Straup

Nautilus Mike Klein

Oakmont Bill Lanpher

Palm Acres Ted Rodgers

Parkwood Don Miltner

Pavilion William Staples

Periwinkle Grayce Gore

Rosemont Richard Maass

Royal Bonnet Carol Palermo

Sand Dollar Margaret Richmond

Sundial Chris Gooden

Tellidora Nancy McDowell

Turban Dick Rockstroh

CALL TO ORDER AND OPENING PRAYER

Chairman Rockstroh called the meeting to order at 8:45 AM and Bill Lanpher gave the opening prayer.

ANNOUNCEMENTS

There were no announcements.

ROLL CALL OF COURT REPRESENTATIVES

The roll was called with those present listed above.

APPROVAL OF MINUTES OF NOVEMBER 4, 2009, RESIDENTS’ COUNCIL MEETING AND APPROVAL OF AGENDA FOR TODAY

On motion duly made, seconded, and unanimously passed, the Minutes of November 4, 2009, were approved as submitted. The Proposed Agenda for the Residents’ Council for December 2, 2009, was distributed to each Court Representative present, and on motion duly made, seconded, and unanimously passed was approved.

STAFF REMARKS

PETER DYS

Mr. Dys extended greetings to everyone for a belated Happy Thanksgiving and expressed his thankfulness for family, friends, and Shell Point.

The Homecoming event was a huge success and Mr. Dys thanked his staff members for all of their time, energy, and hard work. He reiterated his pride in his staff. It was a lot of fun.

Mr. Dys also thanked the members of the Residents’ Council, many of whom are returning in 2010. He expressed his appreciation to all members and especially to those who will not be returning to the Council. Especially after learning what other Residents’ Councils do, Mr. Dys reinforced his appreciation for the Residents’ Council of Shell Point who does a great job in representing the people of the community. Court representatives are elected as representatives and listen to the voices of the residents and serve in an organizational capacity and not personally. Problems arise when Court Representatives get personal and are not organizational.

Mr. Dys thanked Mr. Rockstroh, Chairman, for a fantastic job he has done in handling tough issues and mentioned, “He is a stable rudder to the ship”. On behalf of staff and the Council, Mr. Dys expressed his appreciation to Mr. Rockstroh.

Responses to previous issues raised are as follows:

1. Atrium Window Sill Debris - Housekeeping, under Property Management, is responsible for keeping these clean. If this has not been taken care of as of this date, it will be done shortly. Four new Housekeeping window washers have been employed which will include maintaining these window sills in the atrium.

2. Teak Benches – At most places in the Woodlands, the Teak Benches have received treatment. It is inappropriate, and it ruins the benches to be painted. Increased, evolving technology is allowing for certain kinds of sealers being used. Cherry sealer has been used on the Woodlands benches. There are several options being looked at this time. Leaving them just as they are, is the best, but there is some splitting that occurs on the legs where we see the deterioration - not on the seats or any place else. It is on the very bottom, and some pins are being lost that connect other parts of the chair or the bench. That is one of the reasons we are looking at using protective Cherry sealing throughout the organization.

3. Aerator at the Island Pond - Aerators are expensive to maintain and not always as effective as they should be. Shell Point relies heavily on outside experts to advise us regarding these matters. Rather than a surface aerator which is what we had in the past, there is a submersible aerator purchased which has been found to work much better for the clarity of the pond water. Future surface aerators will be replaced with submersible aerators as the need arises. It is the quality of the water that has benefited from that action.

4. Light on the Pond Bridge - Steps have been taken for staff to monitor this situation. If the lights have not been replaced, they will be shortly. It was then reported that the lights have been changed. When a certain number of lights are out within a span, they are replaced. Usually they are all replaced within a year.

5. Menus for Island Café, Palm Grill, Crystal Dining Room – For those Court Representatives who want information, contact the Food Service Department and advise what you want to place on individual Court bulletin boards.

6. Concerns regarding Sundial and Rosemont Atrium Palms – Palms in courtyard areas which are not flourishing are being monitored by grounds keepers and contractors for their care and action. Fronds indicate problems such as fertility, root rot, fungal infection, etc. When that is noted, immediate modifications have been made, and in approximately a week dramatic results have been noted. This will continue to be monitored and should correct itself in the near future. There is a great concern that if those palms should be lost, the very nature of how they are in there and how to replace them is very costly and palms will not flourish, as they should without sunlight. There is a delicate balance there, and there are viable backup situations to be followed. Please bring all your concerns relating to the palms to the ground staff and they will deal with that issue. Also, contact Peter Dys, if necessary, who will follow up on these matters.

7. Renovation of the sign on Shell Point Boulevard/West side of roadway – This sign will be renovated and re-designed. Signs involve a major “permit” issue. The new sign along the highway which was erected approximately 3 months ago took about three and one-half years to get approval as well as many dollars. Mr. Dys will keep everyone updated on this matter within the coming months.

New information presented to Council members:

1. Organizational Chart – Mr. Dys distributed a new Organization Chart which is for the use of RESIDENTS’ COUNCIL MEMBERS ONLY. Peter Dys will absorb all matters previously handled by Tim Ficker. The exception is that Country Inn and Suites will be under the auspice of Mr. Lochridge, CFO of Shell Point. Mr. Dys will notify Council members when any changes occur.

2. Request for Employee Telephone Directory – These numbers are included in the Resident’s Manual and are updated twice a year in the Resident Roster. These numbers are sufficient to meet the needs of those inquiring about the telephone directory. The telephone numbers in the Resident’s Manual are as detailed as necessary. Too much detail to lower levels of each department is a concern, as it is ineffective and inefficient when receiving numerous emails and telephone calls. Most of these employees are out performing their duties. Everyone is encouraged to use the 454-2190 telephone number. This is the ONE CALL DOES IT ALL. Peter Dys will re-evaluate that procedure.

3. Thefts at Shell Point – Mr. Dys addressed the issue of the appearance of several thefts here at Shell Point. We do not have all the proof of thefts and prefers to call it “missing items”. Regrettably, there are occasions where there are some things that are stolen. Based on Mr. Dys’ 25 years at Shell Point, there have, regrettably, been employees, families, friends, neighbors, visitors, and children involved. The dominant number of reported “thefts” has eventually re-appeared. Shell Point has a “NO TOLERANCE” policy for this at all. If it is proven that an employee was involved, the action is swift and unforgiving.

Investigations must be very careful regarding these incidents. We have had some of the items reported missing, turn up. We like to hear that. Fortunately, we now have Rob Boyd, our Security Manager, who has an ample police background and investigative capability on those issues. The police are brought in just as soon as we can to address the situation. In some cases it is very difficult to engage the police because from their view, these are minor issues, which to us, they are not. The FIRST and best thing a resident can do is when you first notice an incident, is contact SECURITY IMMEDIATELY. Do not call your neighbor or neighbors first. It is helpful to Shell Point to be more scientific in monitoring things. Security will handle the matter as appropriate. The SECOND thing to note is that residents are safer in this environment than in any other environment. Be reasonably careful with valuables in full view as well a locking your doors. All matters called to our attention are pursued as if “real”, whether it is or not, and will be run to its conclusion.

4. Update regarding Monthly Maintenance Fees – To clarify this issue, in your December 2009 Statement there will be a Notice (mustard colored sheet) which states there will be NO INCREASE in the monthly maintenance fees from January 1 through June 30, 2010.

5. Moving Down – This matter will be discussed in greater detail at the Friday, December 4, 2009, Quarterly Meeting. This involves resident requests for moving from a larger apartment to smaller apartment or smaller apartment to a larger apartment. This has been a great program for Shell Point and the residents when the economy is great/robust. This involves new Founders’ Fees, higher monthly maintenance fees. Total operational base is established on the mix of apartments. When the Actuarial Analysis is done, the mix is established and forecasted to insure stability.

This issue first arose in 1987 when King’s Crown was opened. Three-bedroom unit residents moved to an efficiency unit for three months and then moved into the King’s Crown, resulting in a lower monthly maintenance fee. This was devastating to the organization. In the past twelve months there has been a trend that won’t be popular, but hopefully will be respected by the residents. There will be some pretty severe restrictions on move down policies. The number of move downs since January 1 has cost Shell Point about $600,000 to prep the apartments. Then there is the lesser monthly maintenance fees. First, there is the $600,000 for prepping the apartments and second we are losing about $13,000 per month in monthly maintenance fees. In the pipeline is another 25 units that residents are planning on moving down. That will be another approximate $800,000 in prep expenses plus $16,000 per month loss in monthly maintenance fees. To prep each apartment runs between $10,000 - $25,000. That represents a loss of about $30,000 per month in maintenance fees and about $1,400,000 in up front cash that we must expend to prep the apartments. That money comes from the Capital Budget and it comes from the residents of Shell Point. In today’s market, selling these units gets real difficult. When the economy is bad and everybody wants to move down, we have a real problem.

After a lot of debate and a lot of discussion, the basic premises which will be followed are:

This is not contractual; it is not a matter that has been contracted. It is a matter of the resident having the privilege of moving up or moving down. We try to allow that where we can. When the market is down we have restrictions and when the market is up, there is no problem. If a person wants to move up, there is no problem. If a person wants to move down, we have to now put a restriction on it. This is tied to the economy. After checking with many Shell Point peers, Mr. Dys has determined that there a lot of facilities that do not allow it - ever! Mr. Dys does not want to go that route and wants to give as much latitude as possible.

Right now, we are going to allow for move downs where there is an immediate financial need. An immediate financial need is during the next 12-18 months a resident will have a problem. That status must not be caused by a willful misuse of funds - giving children money and the like. The Contract states that you have to have adequate assets to continue to live in the unit you are living in now. If for some reason, through no fault of your own, that no longer occurs, Shell Point sits down with the resident and looks at the assets. If they find that within the next 12-18 months the resident will have a problem, to offset that, we can make arrangements for the resident to move down. That will continue. No one will be hurt in that process. We want to give the residents the freedom to move down, but they must do so with the responsibility of covering associated costs so the burden of the costs are not borne by all the residents of Shell Point, and putting Shell Point in a position of financial jeopardy. The standard apartment preparation costs will run between $10,000-$20,000. If the resident wants to move, the resident must be responsible for and pay those individual apartment preparation costs and the resident has assets that will not put them in immediate jeopardy in that 12-18 month period. Then, in addition to the payment of the apartment preparation costs for the unit that they are selecting, the resident must agree to pay their current monthly maintenance fee until the vacated unit is reoccupied and drawing monthly maintenance fees, or no longer than one year. We will allow the move down, but only when we make sure the unit has been re-sold and is generating income. Then the monthly maintenance fee will drop down for the resident’s smaller unit.

We are trying to make it possible to not place the financial burden on the backs of all residents of Shell Point and Shell Point. This matter has been given a lot of time and a lot of thought and Shell Point thinks this is fair and feels this is necessary. This policy is only for move downs and sideways moves, not move ups. This will be discussed in greater detail on Friday, December 4, 2009, at the Quarterly Meeting.

STEVE MINNIEAR

Mr. Minniear distributed the Morning Assurance Reports. Any needed changes should be initiated through Pat Cunningham @ 454-2299. Mr. Minniear was pleased to report continued strong census. King’s Crown has occupancy of 115; last month was 120, but folks coming in will increase it from 115 to 118. The Arbor is full with occupancy of 130. Skilled Nursing (Pavilion) has 183 residents in it. The budget for this year was 166, so we are well ahead of that. There are 31 Medicare patients, including 13 non-Shell Point residents. This is a nice revenue source for Shell Point that we would not have had were they not here.

The Medicare census was 26.5 for the month of November. This compares the November Medicare census for 2007 (20) and 2008 (19) versus 2009 (26.5). We can compare the effects of the renovation, our original 5-Star rating and other positive things occurring there. This census continues through the year at almost 60% ahead of where we were last year. We are very thankful for these very positive things.

Flu Update

Nationally, visits to doctors have decreased, although they are higher than in past years. The influenza is not over. Hospital admission rates are higher; the highest is the young population of 3 - 4 year olds. It is for this group that they have gotten out the H1N1 vaccine. They are pretty much counting all flu cases as H1N1 unless they have some reason to think otherwise. They are treating seasonal flu and H1N1 flu the same. The only time they do any testing to determine if it is H1N1 is if someone is hospitalized or there is a death. When you hear the numbers, it is almost always for flu-like symptoms. Thirty-two states still have widespread activity, and Florida is one of them. They are showing that nationwide from the end of August to the middle of November there has been about 1200 deaths from the flu.

Currently at Shell Point, we have just a few shots left for the seasonal flu. We have plenty of the pneumonia vaccine. If you have not had your pneumonia vaccine, Mr. Minniear strongly encouraged residents to talk to their doctors about getting the pneumonia vaccine. All of the initial shipment of H1N1 vaccine covered 300 of the staff. We are hoping to get a bit more. Although we are now seeing decreased H1N1, it will come in waves. It will be bad then get better; then get bad then be better. We are in a downside wave, but it will probably come back up. Clinics set up around the city have been cancelled because people are not coming. YOU CANNOT WASH YOUR HANDS ENOUGH!!! Follow all universal precautions for keeping clean.

Mr. Minniear said that the Shell Point medical providers indicate that they are not necessarily seeing any more flu this year than in past years. This may mean that many residents are healthy and getting all the appropriate vaccines. Good news for Shell Point.

Transportation Issue

Available transportation from local hospitals for returning patients/residents to independent living units at Shell Point has been a concern. There is no specific Shell Point provided transportation, but he will continue to look at this problem. Remember, if you are coming back to one of the health care facilities, the hospital has a responsibility to work with you to arrange transportation back to those and they generally do that. They should also assist patient/resident with finding some transportation back to independent living. They could certainly call a taxi for you; and there are non-emergency transports in the community that can help you. We will have some discussion with the hospital to remind them of their needed support in this regard. They may run into issues at night time as well as weekends when there is no social worker there to assist patients. It is not feasible for Shell Point to have somebody on standby just to do the transportation. We will look and see what options are available and supply the hospitals with information on who they can call.

Health Care Bill in Congress

Reminder to all Shell Point residents, the Health Care Bill is being looked at right now in Congress. Regardless of how you feel, look at the information about this Health Care Program that is being reviewed and make your wishes known. Members of Congress do listen to what their constituents are saying.

Survey Window at Pavilion

We have moved into our Survey window for the Pavilion - this is normally early spring--as early as February to as late as April. At some point in time we will have our surveyors here. We know it is coming, and understand it is part of the program and part of the system. We enjoyed showing them the great care we give in the pavilion and always look forward to them recognizing that. The deficiency list is always short and we anticipate that it will continue to be short.

Mr. Rodgers stated that as a result of having a non-resident in the Pavilion under Medicare, it gained two residents for Shell Point. Mr. Minniear stated that there are at least three! There are many who have come back to the Pavilion for a second round of care there. It is a great way to get the word out about Shell Point. Rita Southern talks about people coming into King’s Crown and the Arbor and they just love it. They see the difference at Shell Point.

Mr. Minniear wished everyone a Merry Christmas!

REPORTS OF THE REPRESENTATIVES OF COURTS, KING’S CROWN, ARBOR AND PAVILION

William Staples submitted a copy of the Larsen Pavilion Resident Council Meeting, Notes from November 5, 2009.

OLD BUSINESS

Employees’ Christmas Gift Drive

Phyllis Ingalls reminded everyone that the Employees’ Christmas Gift Drive ends December 4, 2009. Reminder notices have been posted in elevators that the campaign ends December 4^th. On December 10, 2009, Herb Wilcox who handles the finances will be gathering his committee of four others to distribute and divide the money - putting it into gift envelopes.

On December 11^th the envelopes will be handed out as follows:

--Woodlands/Commons 10:15 - 1:00

--Resident Activity Center/Island 10:30 - 1:00

--Pavilion 7:00 - 9:00 AM

2:00 - 4:00 PM

There are three days left for contributions. As of this morning, the total collected is $290,727. There are high hopes that we will get into the $300,000 by Friday. On behalf of the entire Committee, Phyllis Ingalls thanked all the people, especially those who posted notices, newsletters, and all those who have been so supportive in this campaign. The Committee Members are: Phyllis Ingalls, Herb Wilcox, Jane Hoden and Judy Brock.

The Chair asked Phyllis to submit a final report containing a brief summary of the total amounts and the amount paid to each full time employee to Joyce Heckber. Mr. Rockstroh asked Mrs. Heckber to forward that report to all members of the 2009 Council as has been done in past years.

The Chair thanked Phyllis and her committee for having done a great job.

Matters Discussed During Past Year Not Resolved

Mr. Richard Maass submitted in writing two matters previously discussed, but not resolved as of this date and requested these matters be set forth in the Minutes of this meeting. The discussion of these matters included the notification to each Court Representative of the departure and vacancy of an apartment and a request to Shell Point to assist in handling the problem of unused bicycles in the garage areas. A copy of said request is attached to these Minutes.

Mr. Minniear stated that he will follow up with Rita Southern regarding the resident notification matter. Mr. Dys stated that internally management is immediately aware of such activities. This is a very sensitive issue because Shell Point tries to honor confidentially regarding residents.

Regarding the bicycle issue, after a discussion of the matter, Mr. Dys stated he will follow up on this matter.

NEW BUSINESS

Traditionally this body has approved at this meeting, the United Way Campaign from January 15 to March 1. On motion duly made and seconded, it was unanimously approved that the United Way Campaign as set forth was authorized. On further motion made and seconded, it was determined that the goal of said Campaign would be set at $50,000.

REMARKS BY RICHARD ROCKSTROH, OUTGOING CHAIR

Mr. Rockstroh sincerely thanked the members of this Residents’ Council for all of their work and service this year. Also special thanks to Carol Palermo, Bill Lanpher, and Linda Nickerson for their services during this year. Also, many thanks to Joyce Heckber who provides us with copies of the minutes, agendas, and in addition to all of the “behind the scenes” work that she does for which he is most grateful.

Thanks to the regular invited guests of Peter Dys and Steve Minniear, not only for their attendance at the meetings, but also for the time they have taken to prepare their comments and the valuable information provided to us.

A special thanks to Larry Fose and Tom Frackenpohl who are responsible for setting up the meeting room and who do a wonderful job for every meeting. Thanks also to so many folks who have had a part in supporting the Council.

Finally, Mr. Rockstroh offered his thanks for the privilege of serving the residents and the Council as Chair. Mr. Rockstroh announced that there will be a meeting of the 2010 Court Representatives immediately following this meeting for the election of the Chair, Vice Chair, and Corresponding Secretary. There should be one person from each Court in attendance.

NEXT MEETING DATE

The next meeting of the Shell Point Residents’ Council will be held Wednesday, January 6, 2010 at 8:45 AM at the Social Center on the Island.

On behalf of everyone, thanks were given to Mr. Rockstroh for the great job he has done and the time he has put into this position. It was a pleasure working with him.

CLOSING PRAYER AND ADJOURNMENT

The closing prayer was given by Mr. Rockstroh; the meeting adjourned at 9:50 a.m.

Respectfully submitted,

Linda Nickerson, Recording Secretary

Attachments:

Larsen Pavilion Resident Council Meeting - November 5, 2009

Two proposals from Richard Maass

Employee Christmas Gift Fund Drive Results